Challenges Before Implementation
Despite their commitment to remote work, Hacomono faced significant logistical issues:
- Device Shipping Delays: Employees frequently had to visit the office to handle device shipping tasks. This was particularly problematic as device shipping was only available on office days, causing delays of several days.
- Inefficiencies in Device Management: The company’s IT team, composed of just four members managing around 400 employees, struggled with the physical logistics of device management and shipping.
- High Costs: The company initially considered outsourcing device management and hiring part-time workers, which was projected to cost approximately 300,000 yen per month ($2,100 USD).
Decision to Adopt Josys
Hacomono’s decision to adopt Josys was driven by:
- Cost Reduction: Josys offered a more cost-effective solution compared to the budget for part-time workers, reducing expenses from 300,000 yen to 100,000 yen ($700 USD) per month—resulting in an annual savings of 2.4 million yen ($16,800 USD).
- Comprehensive Outsourcing Solution: Josys’s ability to handle both IT device and SaaS management provided a unified solution that addressed both logistical and administrative challenges.
- Enhanced Efficiency: The need for employees to physically visit the office for device management tasks was eliminated, aligning with the company’s fully remote work model.
Effects After Implementation
Implementing Josys brought significant improvements:
- Streamlined Device Shipping: Device shipping could now be managed remotely, with deliveries arriving as soon as the next day. This eliminated the need for employees to visit the office, thereby reducing travel time and costs.
- Cost Savings: The company experienced a reduction in labor costs by 2.4 million yen per year.
- Improved Work Efficiency: The automation and remote handling of device management allowed employees to focus on other critical tasks and reduced administrative burdens.
Detailed Benefits and Features
- Device Management: Josys’s device ledger function proved highly useful, particularly for budgeting and tracking device replacements. The ability to manage devices and accounts centrally streamlined administrative processes.
- Security and Compliance: The platform enhanced security measures by simplifying user management and account control, addressing concerns related to account deletion and access permissions.
- User-Friendly Interface: Josys’s focus on UI design was appreciated, making the system more intuitive and easier to use.
Feedback from Mr. Hidaka
Mr. Hidaka from Hacomono highlighted the following:
- Increased Remote Work Efficiency: The ability to manage shipping tasks remotely was a game-changer, allowing IT staff to work without needing to come to the office.
- Effective Cost Management: The significant cost savings and improved operational efficiency were key benefits of the Josys implementation.
- Satisfaction with ITO Services: Josys’s IT outsourcing services met expectations, with polite and reliable support ensuring smooth operations.
Conclusion
Hacomono’s adoption of Josys has been a successful move towards enhancing remote work efficiency and reducing operational costs. The company’s experience underscores the value of integrating comprehensive IT management solutions to address logistical challenges and support a fully remote workforce. Josys’s ability to streamline device and SaaS management has proven essential for Hacomono’s continued growth and success in the digital transformation space.
