Challenge: Increasingly Cumbersome IT Operations
As Dely continued to expand, its IT operations department was only being run by two internal employees, which became increasingly difficult to manage. The team faced a lack of visibility over IT assets, which complicated device management and budget oversight. Spreadsheets were used to manage operations, creating a “black box” where visibility was limited, especially when communicating with senior management. This made it challenging to demonstrate cost efficiency and accountability. The company needed a solution that could simplify its IT operations and reduce internal workloads.
Solution: IT Outsourcing with Josys
Dely implemented Josys’ comprehensive IT outsourcing services, including kitting (preparing IT devices for employees) and IT asset management. This move transformed the company’s approach to managing IT devices, making all operations visible in a centralized management ledger. Josys provided an integrated platform that allowed the company to manage everything from IT asset tracking to service requests without relying on disconnected spreadsheets.
Results: 80% Reduction in IT Operations Workload
Since adopting Josys’ outsourcing services, Dely has reduced the burden of managing IT operations by 80%. Key results include:
- Improved IT Asset Visibility: Josys provided a clear, real-time view of all IT devices and SaaS accounts. This allowed management to easily track which employees had which devices and how budgets were being allocated, providing transparency and reducing internal explanation costs.
- Streamlined Device Management: With Josys managing the kitting process, Dely no longer had to manage IT devices manually, which significantly reduced the time spent on repetitive tasks.
- Cost-Efficiency: By using Josys’ platform, the company could demonstrate effective budget management to senior executives, giving them peace of mind regarding IT spending.
- Reduced Internal Management Burden: Prior to outsourcing, managing IT operations required significant effort from the internal team, leaving little time for strategic tasks. With Josys taking over the practical aspects of IT management, the internal team was able to focus on more valuable initiatives.
Future Outlook: Enhanced API Integrations and Continued Efficiency Gains
Dely plans to continue leveraging Josys’ services to further streamline operations. The company is exploring enhanced API integrations, including potential connections with Slack, to improve usability and reduce screen transitions. While still in the verification phase, Dely has already seen a significant reduction in management effort and looks forward to even greater efficiencies as operations settle.
Conclusion
By outsourcing IT operations to Josys, Dely successfully reduced its IT workload by 80%, improved asset visibility, and demonstrated cost-efficiency to management. The partnership with Josys has allowed Dely to continue focusing on its mission of delivering happiness to millions, while leaving the complexities of IT management to the experts.
